Technical Support Manager

Oferta de empleo en Málaga
Referencia: 15923842
Estado: Activa

Our client is a multinational company focused on finding solutions to real problems using cutting-edge technologies. Integrated in a multinational holding composed of more than 20 companies from different sectors, its mission is to lead all the technological developments of the group.

For the development of their IT Center on the Costa del Sol (Spain), STANDBY is looking for a Technical Support Manager.

Minimum Job Requirements:

+ The mission of this role is the development of a customer support system for one of the group's banks
+ The person in this position will create the knowledge base of the user experience, starting with the support in the use of a customer identification app
+ The technical support manager will be responsible for managing the ticketing system, in collaboration with the Q team
+ The person filling this position will build up the support team over time, based on the different functions of telephone support, ticket handling, etc.

Knowledge, Skills and Abilities Required:

+ Proven working experience as a Technical Support Manager
+ Experience in managing support ticketing systems and ticketing tools
+ Bilingual in spoken and written English (non-negotiable)
+ Proactive attitude and customer service oriented
+ Someone who is willing and able to create a user support system
+ Someone who wants to be responsible for the support team in the future
+ Some flexibility, in the initial phase of support for the use of the apps the service will be on US Eastern Standard Time; thereafter, it will be European time

Professional Offer:

+ Fully stable position
+ Salary range among the most competitive in the market
+ Medical insurance with no co-payments
+ Flexible remote work
+ Intensive working hours in summer
+ Extra holiday days
+ Training and refresher courses
+ Multinational environment, working in English
+ Join a team with the best European talent

Send your CV for this job vacancy, specifying Reference: 15923842 in the subject to: [email protected]

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